Terms and conditions
Are available from 4pm on arrival, 2pm for Platinum accommodation, 3pm for Gold accommodation. Please hand in your keys by 10am on departure.
Bed Linen is provided FREE in all accommodation when you book directly through John Fowler Holidays.
Dogs are welcome in designated pet friendly accommodation at a charge of £40 per dog per week or £25 per break, maximum of 2 pets per unit.
Dogs will not be admitted onto the parks unless advised and paid for in advance and will be strictly monitored. Dogs must be supervised & kept on a lead at all times. Proof of payment will be required. Dogs are not allowed in the clubhouse. Dogs must not be left unattended in accommodation if you are off site. Please do not allow your dogs on the furniture. Sorry,we do not allow any dangerous dog or breed listed under the dangerous dogs act 1991.
HIGHCHAIRS & COTS.
(with mattress) can be provided at £15 each per booking.
Cot bedding is not supplied.
Is free of charge.
We allow one car per booking. If you are bringing a second car it must be with our prior agreement. For security reasons additional cars, trailers etc. must be booked in advance and will be strictly monitored. All vehicles are parked at the owner's risk.
On all parks most facilities are available between February 28th and October 31st, but these may vary or be withdrawn according to availability, circumstances and demand. Outside peak season we run a reduced entertainment programme at most parks. Occasionally we need to close or withdraw certain facilities (eg for health and safety or maintenance reasons beyond our control) and we are not liable if we do so.
It is an express condition of booking that we cannot be held responsible for any personal injury, or damage to property nor non-availability of accommodation or amenities due to circumstances beyond our control. It is an express condition of booking that we will not be held responsible for any planned facility not being available through circumstances beyond our control. We reserve the right to alter or withdraw facilities as might become necessary.
In some public areas & accommodation there are wall heaters and other hot surfaces or water. We have placed warning labels where this is the case. Please take care with children or people with impaired senses.
Should any guests cause problems or inconvenience to other guests or staff, we reserve the right to ask them to leave the Park without refund. We reserve the right to turndown bookings, for example from people who, we feel, may spoil other guests' enjoyment of the park.
If you decide to leave before the holiday end date, we are unable to offer you a refund.
Children are the responsibility of their parents/guardians at all times and must be supervised and accompanied by an adult.
We do not permit anyone who is, to our knowledge, subject to the notification requirements of the Sexual Offences Act 2003 to use or visit our holiday parks.
Your holiday booking is being made with John Fowler Holidays Ltd.
We require a central contact for each group who must make themselves known to the park manager on arrival. They must provide a mobile contact number and be responsible for the behaviour of the group.
Children are not permitted to roam the park alone while their parents or guardians are in the venue. This poses a risk to the safety of the children. Failure to observe these rules may lead to you being asked to leave park.
Any disruptive behaviour will result in immediate removal from the holiday park without refund.
We reserve the right to recover the costs of any damage to accommodation including furnishings after departure. You will be asked for a security bond at the time of bookings which will be released after all accommodation has been inspected upon departure.
Only alcohol purchased on the premises may be consumed within the venue.
We ask that all group bookings come through our Group Bookings team, however if we do find a group booking has been made individually on the website, we will require a central contact for the group and they will be responsible for the behaviour of the group. We require to be informed of this contact at the time of booking and the group will be required to agree to our additional group bookings terms and conditions. If this is not provided we will then contact the group to gather this information. Please note this may incur additional charges for additional security and also a security bond to be paid. If this is not provided, or the group terms and conditions are not agreed to, we reserve the right to turndown the bookings.
Please note there are no full time lifeguards although we do have pool attendants. In order to ensure everyone has a safe and relaxed time we manage the pools and sauna in accordance with national standards. These 'pool rules' are set out in leaflets available both in the pool area and in reception. Please take time to read them and always obey the pool attendants instructions.
WHEELCHAIRS AND DISABILITY.
Not all of our accommodation is suitable for the disabled. If you or a member of your party has any form of disability, please ask for our specialist advisor who will be delighted to assist with booking.
A non refundable deposit of £50 per accommodation per week or part of (£75 for lodges and character properties) is required at the time of booking. If you book though the low deposit scheme, please note a further £25 top up deposit is due by 28th February. Balance for rentals must reach us a clear 56 days before your holiday start date. Failure to do so may result in cancellation of your holiday. If we subsequently re-instate your holiday once payment is made, you will incur a £25 admin fee.
If you have a payment plan scheduled for your booking we advise that you check the payment has been processed successfully each month. We cannot be held responsible for missing payments due to payment processing errors.
Please note all images on this website are representative only and accommodation may vary from park to park. Our gradings are indicative of the age and recency of refurbishment of the unit. Please note value units are due for replacement or refurbishment and will be of a basic standard. If for any reason you are unhappy with your accommodation, please report it to reception on the day of arrival as queries cannot be resolved after you have left the park.
You are responsible for your personal possessions while on park and we are not liable for any loss or damage to these. If you leave something behind, let us know as soon as you
realise. We'll do all we can to find it and return it but are not responsible if we are unable to do so.
USE OF YOUR HOLIDAY HOME
The total number of people in your party (including children and babies) must not exceed the maximum capacity of your holiday home. We ask holidaymakers to refrain from smoking in their accommodation however we cannot guarantee smoke free accommodation. At the end of your holiday you must leave your holiday home in a clean and tidy condition.
You are responsible for any damage to your holiday home during your stay and should any damage to your holiday home be sustained by a member of your party, we have the right to recover these costs from you, including any additional cleaning costs.
PRICES AND OFFERS.
Are subject to change and correction if an error is spotted after publication. In the unlikely event of this happening,you will be informed and given the opportunity to cancel your holiday. Prices shown are inclusive of VAT at the current rate at the time of booking.
All prices are subject to change depending on market pressure and could increase or decrease depending on market pressure. The price of your holiday is based on the price available at the time of booking and cannot be amended at a later date (unless a pricing error is detected). The holiday price confirmed on your booking confirmation will be the final price you pay and will not change unless you make a change to the booking.
Please claim any special offers, discounts or promotion codes at the time of booking as they cannot be applied at a later date. Savings will be applied to the published price and relate only to the accommodation part of the booking. Savings cannot be applied to facilities, pets or other optional extras. Only one offer per booking. The minimum selling price for any holiday is £59.
All discounts and special offers are subject to availability and can be withdrawn at any time. Not all offers may be available at all parks or all accommodation types. Please note not all offers apply to touring bookings.
Please note there is a fixed door fee of £15 to reserve a specific door number.
If you wish to redeem your loyalty ladder, our calculation of your position is final. All loyalty ladder offers are subject to availability and can be withdrawn at any time. Free of charge breaks can only be used on off peak dates in up to a platinum caravan.
Please note calls to 0844 numbers cost 7 pence per minute plus local access charges. Our local number is 01271 866766.
BOOKING IN ADVANCE
If you book in advance for the following season we will offer the current year's brochure price for the the following year. This is based on the John Fowler Holidays brochure tariff and does not apply if you booked through a third party agent. Please note adjustments will be made for variances in school holidays dates. The school holiday periods will be defined by John Fowler Holidays to recognise the patterns of the majority of Local Education Authorities. Should any errors be spotted after you have made your booking, we reserve the right to amend the price. In the unlikely event of this happening,you will be informed and given the opportunity to cancel your holiday.
We aim to ensure all website information is correct at the time of being published however we cannot accept responsibility for any errors. Photographs are intended as a guide only and accommodation and facilities may vary from those shown as they are not identical at all parks.
HOLIDAY PROTECTION PLAN.
£30 per week. This protects you from being liable to the balance of the rental, should you be forced to cancel prior to your holiday because of serious injury, illness, death, jury service or redundancy (to yourself or any member of your party).
If you have our Holiday Protection Plan and are cancelling due to serious illness, death, redundancy or jury service you will receive the following:
|Number of days before the start of your holiday
|What you will receive
|8 days or more
|Full refund (less your deposit & the cost of the Protection Plan)
|7 days or less
|25% refund (less your deposit & the cost of the Protection Plan)
If you have our Holiday Protection Plan and are cancelling for another reason, you will receive:
|Number of days before the start of your holiday
|What you will receive
|59 days or more
|Full refund minus your deposit (min £50) and the cost of the Protection Plan
|60% refund minus your deposit (min £50) and the cost of the Protection Plan
|40% refund minus your deposit (min £50) and the cost of the Protection Plan
|10 % refund minus your deposit (min £50) and the cost of the Protection Plan
|7 days or less
If you wish to make a claim on your Holiday Protection Plan, we will require written proof which can be emailed or posted to us within 7 days of the cancellation request. We will advise you of the types of proof we are able to accept. Please note the circumstances must have arisen since you booked your holiday.
If you do not have our Holiday Protection Plan, we will not issue a refund and you will need to claim back through your insurance provider.
The decision of John Fowler Holidays Limited on all claims will be final.Only those persons due to come on holiday will be covered by our Holiday Protection Plan. Should you need to cancel you must contact us immediately. Telephone cancellations must be confirmed in writing or email to: firstname.lastname@example.org before the start of your holiday.
CANCELLATIONS & CHANGE OF DATE
We do hope you won't need to cancel your holiday with us, however if you do, all cancellations must be made in writing to email@example.com. If you do not have our Holiday Protection Plan on your booking, we will not issue a refund and you will need to claim back through your holiday insurance provider. However we will always aim to provide you with as many options as possible which can include changing dates for a £30 transfer fee plus any difference in the hire charge. Please note we cannot transfer bookings from one season to another or make any changes to the arrival date within 28 days of arrival.
If you are dissatisfied with any aspect of your holiday please speak to the Park Reception who should be able to resolve your problem so that you can enjoy the remainder of your holiday. However, if you are still dissatisfied, please log this with the Park Manager. If,at the end of your holiday,you still feel we have not dealt with your complaint to your satisfaction, please write to our Customer Services team at firstname.lastname@example.org within 28 days of the end of your holiday.